Frequently Asked Questions

FAQ Cover

Want to find out where your 100 Free Spins are, how to verify your account? Or how to withdraw your winnings? The answers to these and more can be found below.

RegistrationRegistration
How do I register for an account?
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Signing up for an account is easy as 1…2…3!

  1. Click the ‘Register’ button in the top-right corner of the home page to open our registration form.
  2. Fill in your personal details (name, date of birth and address), your mobile number and email address and create a secure pin number – remember to keep this to yourself.
  3. Accept our terms and conditions and privacy policy (if you agree), confirm you’re over 18 and opt in to marketing messages (if you want to), then click ‘create my account’.

 

Why do I need to register?
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By law, all our customers must be 18 or over.

We need you to register at Free Daily Spins so that we can check this.

Your information is always protected and never shared unless we are required to – Take a look at our privacy policy, it explains how we keep your information and how we use it to keep you safe and secure.

What details do we need?
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To register an account, we need:

  • Gender
  • First Name
  • Last Name
  • Date of birth
  • Country where you live
  • Mobile number
  • Email address &
  • A secure Pin / Password

Take a look at our privacy policy, it explains how we keep your information and how we use it to keep you safe and secure.

How old do I need to be?
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You must be 18 or over.

UK gambling laws mean that you cannot play any free to play or real money games unless we can verify that you are 18 or over.

If we cannot do that electronically with the information you have provided, we will ask you to send us 2 forms of Identification and then our Customer Services team we’ll open the account for you. Use our Support page for all the up to date contact details.

Can I have more than one account?
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The short answer is No! It’s against our terms and conditions.

If we see duplicate accounts, we will close them.

If you have forgotten your login details or you have moved, changed mobile number or email addresses, always use the Support page and someone will assist you in getting back in.

You may need to seed in proof of ID so that we can be sure you are who you say you are.

Please don’t be offended, it’s for your safety!

Do I need to make a deposit / add a payment method?
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No! Unlike other casinos, we don’t force you to make a deposit when you create an account.

Take your time and have a look around before you decide to deposit.

You can by-pass / close/decline any deposit match offer and then play in our daily freeroll tournament for the chance to win free spins, cash or 1 million, without having to make a deposit.

The offers presented to you may not be available again, however, but the choice is yours.

If you want to make a deposit and play for real, then open the cashier and look at all the available options.

Why can’t I play any games?
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  1. We haven’t been able to verify your identity
  2. You may see a request for additional information because you are a VIP customer; or
  3. You need to make a deposit if you want to play any game other than our Free Daily Tournament
  4. If you are experiencing technical difficulties, please contact support@smallscreencasinos.com
100 Free Spins100 Free Spins
Where are my 100 FREE SPINS and how do I get them?
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Your 100 daily free spins are in the daily tournament game called Mr Wonga.

It’s located at the base of the logged-in lobby (after we have confirmed you are eligible to play).

The game rules are simple:

Simply get the highest score you can with 50 spins each time.

We give you two entries every day with 50 spins each. That makes 100!

 

The game is RANDOM!

This makes it fair to every customer regardless of how big of a spender you are.

After you have played, you are informed of your highest position on the leader board.

Only the top positions of the leader board will win prizes and generally that’s between 200 and 300 places/players daily – but this will vary according to the promotions on offer.

 

You do not need to deposit to play this game daily!

The tournament runs every day from 00.01 to 23.30 and then closes while we work out the winners.

In the time between 23.30 and 00.00 you may not always see the free spins as we are setting up the tournament again.

The prizes vary every day and you can win cash, free entries and free spins.

All prizes are automatically awarded to your account the next day.

 

There are no restrictions on the prizes awarded. You can keep what you win!

If you make a deposit, we will give you additional free tickets to try again and again to see if you can beat your score.

Your deposits are available to use on any other real money game.

 

I’m registered with GamStop or Self-Excluded?
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If you’ve registered with GamStop or have an active self-exclusion with us, we’ll do our absolute best to stop you from creating any new accounts with us as part of our commitment to responsible play and customer protection.

While we’ll always do what we can to support those who get into difficulties with their gaming, we’re also aware that there are a small number of individuals who try to exploit our commitment to social responsibility for financial advantage.

Where we have reason to suspect or believe that any individual has deliberately tried to engineer a situation for financial or other advantages, the account will be managed in accordance with our Terms and Conditions including but not limited to a full investigation and/or report to any appropriate external agencies.

If you have come to the end of a self-exclusion and want to resume play, then please contact our Support team and they will be happy to assist you.

You may be required to set limits or have limits on your activity imposed as a precaution.

Always play responsibly and within your means.

LoginLogin
I’ve forgotten my email / mobile number
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If you have forgotten the mobile number or email that is associated with your account, then please contact our Support team.

To reset your Password / PIN, please click ‘Forgot password?’ on the login screen, enter the mobile that is associated with your account and a reset link will be sent to you.

Can I log in with my email address?
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Yes.

If it has changed, from the one you signed up with, then please contact our Support team and they will be happy to assist you.

Why is my account closed/suspended?
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There are many different reasons why this might be the case.

Please contact our Support team and they will be happy to assist you and where possible we will get you back in.

Account VerificationAccount Verification
How do I verify my account
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How do I verify my account

We’ll try to verify your account electronically when you register.

In the unlikely event that we can’t, we’ll ask you for some documents.

What we’ll usually need is:

  • a clear, colour copy of your photo ID (valid driving license or passport) showing your date of birth
  • a utility bill or bank statement (clearly dated within the last three months) showing your name and address.

Please check your inbox as our email will list exactly what we need from you.

You won’t be able to play any games or deposit money until we’ve verified your account.

Make sure to send both ID and proof of address to the Verification Team ensuring all four corners of the documents can be seen and your documents are in date, as this will help to speed up your verification process.

All documents should be sent to docs@smallscreencasinos.com

Why are you asking for personal documents?
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Our team is trained to make sure that when playing at Free Daily Spins, you are over 18 and not self-excluded.

This includes collecting our customers’ information for age, identity and funds verification.

Don’t worry, everything is completely confidential and stored securely!

It’s a common way that betting and gaming companies confirm your identity and before we can accept bets or let you play our games.

What documents do you accept?
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We accept:

  • Passport*
  • UK Driving Licence*
  • Non-UK Driving Licence*
  • Non-UK National ID card*

*Please note that these documents must not have expired.

What we don’t accept:

  • Bus Pass
  • UK Citizen Card
  • Proof of Age Card
  • Marriage Certificate (unless you’re proving a name change)

Additional documents (must be dated in the past three months):

  • Bank Statement
  • Gas & Electricity Bill
  • Mobile Phone Bill
  • Water Bill
  • Council Tax Bill

What we normally don’t accept:

  • Cropped Documents
  • Out-of-date Documents

How to send documents:

The easiest way is to take a photo of the documents and email them to

docs@smallscreencasios.com

You should use the email address you provided at the sign up to Free Daily Spins and quote your mobile number.

The documents must be full documents, showing all four corners and without anything cropped.

If in doubt, or you don’t have the right documents then please contact our Support team and they will be happy to assist you.

 

Requests for additional documents and information
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As part of our license conditions and regulatory obligations, we’re legally required to conduct ongoing checks to keep our players safe and keep crime out of gambling.

This means we may ask you to send us information about your payment method or your personal and/or financial circumstances.

We may ask for this information when/if:

  • your activity with us (deposit, spend or refunds) reaches a certain level
  • we need to check you’re playing within your means
  • we notice a change of activity on your account
  • we believe there may be a breach of security or our terms and conditions
  • we just need to check that everything is OK

Where we need to do this, we’ll ask you as soon as we can, although our commitment to social responsibility and customer protection means it could be at any time you have an account with us.

How do I send my documents?
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The easiest way to send your documents to us is to take a photo and email them to docs@smallscreencasinos.com using the email address you signed up to at Free Daily Spins and quoting your mobile number.

The documents must be full documents, showing all four corners and without anything cropped.

If in doubt, or you don’t have the right documents then please contact our Support team and they will be happy to assist you.

 

 

How long does it take to verify my account?
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The Customer services team aim to verify accounts in less than 12 hours*, the team will review your documents as quickly as they can and contact you to let you know whether you’ve been verified or if they need more documents.

To ensure a smooth verification process, please make sure you have:

  • sent a valid form of photo ID (in date)
  • sent a valid proof of address (dated in the last 3 months)
  • all four corners of your documents are visible (nothing cropped)
  • you’ve sent your documents from the email address registered to your account

*Please note, during busy periods verification may take longer than 12 hours due to the receiving high volumes.

What happens if I don’t send my documents?
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If you don’t send your documents, you won’t be able to play any games or deposit money until we’ve received them and verified your account.

Please contact our Support Team if you’re unsure what we need from you.

All documents should be sent to docs@smallscreencasinos.com using the email address you signed up to at Free Daily Spins and quoting your mobile number.

Why haven’t I passed the electronic verification checks?
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There could be a number of reasons but not to worry, when we ask for more documents it doesn’t mean you’ve done anything wrong – we’ve just not been able to verify you with the information entered. This could be due to:

  • accidentally entering incorrect or incomplete information when registering
  • a recent change in address
  • a recent change in name (due to marriage or deed poll)

Sometimes our sources have out-of-date information which can result is a verification failure, especially if you’ve recently moved homes or changed your name by marriage or deed poll.

Our lovely Support team are on hand to help you correct the information or manually verify your information where our electronic check has failed.

All documents should be sent to docs@smallscreencasinos.com using the email address registered at Free Daily Spins and quoting your mobile number.

My AccountMy Account
I need to change/update my account details
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To change some of your account details, you’ll need to log into your account at Free Daily Spins and go to the “Account Information” page in the menu.

Here you’ll be able to update your personal details.

If you’d like to change any other details, then please contact our Support team and they will be happy to assist you.

How do I update my home address?
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If you’ve recently moved home, you’ll need to update the address registered with your account at Free Daily Spins.

To do so, please send one address document that shows your new address to docs@smallscreencasinos.com

Our Support team will then be able to update this information for you.

 

Our list of accepted documents:

  • Bank Statement
  • Gas & Electricity Bill
  • Mobile Phone Bill
  • Water Bill
  • Council Tax Bill

As always, please make sure all documents are showing all four corners and without anything cropped.

How do I change my phone number?
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Please go to the account information page found within the main menu once you have logged in.

Please enter your new mobile and current password. We will send you a text message which you will have to respond to, to activate your new mobile number.

If you are unable to login then please contact our Support team and they will be happy to assist you.

How do I update my email address?
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Please go to the account information page found within the main menu once you have logged in.

Please enter your new email and current password. We will send you an email message which you will have to respond to, to activate your new email address.

If you are unable to login then please contact our Support team and they will be happy to assist you.

How do I close my account?
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You have several options.

Permanently close your account:

If you are no longer interested in playing at The Phone Casino – please contact our Support team and they will be happy to assist you.

Temporary Time out or Self-exclusion:

You can access these tools in the responsible gambling section once logged in.

Alternatively, you can contact our Support team and they will be happy to assist you.

To exclude from ALL online gambling operators in the UK, please register an account with GamStop

Can I delete my information?
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Yes of course.

Please look at our Privacy Policy for full details.

Please contact our Support team and they will be happy to assist you

Technical QueriesTechnical Queries
Technical Queries Do I have to download any software to play?
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You can play using any mobile, tablet or PC.

Try and make sure that you are using the most up to date browsers.

If you have any issues initially, clear your cache and cookies and try again.

Any other issues with games loading and time outs, please contact our Support team and they will be happy to assist you.

What browsers are supported?
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We try to make sure that everyone can play at The Phone Casino, so if you want to play you’ll need the latest (the last of couple versions):

  • Chrome
  • Safari
  • Firefox
  • Microsoft Edge

My balance isn’t updating properly?
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It should be, sometimes we just need to refresh the connection or log back in and it will all sync up.

If you get any further issues, or game play queries, then please contact our Support team and they will be happy to assist you.

If I lose connection do, I lose my bet?
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No! All of our games use a Random Number Generator (RNG) and all the activity is logged and stored for your safety and security as well as ours and can be reviewed after the event.

For example, if you’re playing a slot game, as soon as you spin the outcome is already generated and your balance will be updated – even if you lose connection.

If, for any reason you experience a discrepancy, please contact our Customer Services / Support team and they will be happy to assist you.

If needed we can contact the game owner and look at the results in more detail. Please note that this make take longer than usual.

I’m still having issues logging in or playing?
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Always make sure that you have a strong mobile or Wi-Fi signal.

Try and clear your cache (browser memory) and cookies.

Try and close some background applications to speed up your device.

In extreme cases, turning your phone back on and off may assist in resetting the functions.

You can always our Support team and they will be happy to assist you.

Contact us or Support
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We have a few ways that you can contact us.

For support please use:

Support@smallscreencasinos.com

For documents please use: docs@smallscreencasinos.com

 

Other methods are found here.

Complaints
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If you’re unhappy with our site or service, you can contact our support team and register your complaint.

We’ll make sure to review it ASAP and get back to you within one working day.

You may also refer a dispute (including an unresolved complaint) to an independent adjudicator whose details are provided in our Terms & Conditions.

Deposits and WithdrawalsDeposits and Withdrawals
What deposit methods do you accept?
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We currently accept:

  • Mobile

If you are a customer of O2, EE, Three & Sky, deposits will be added to your mobile phone bill or deducted from your prepay balance.

Always make sure that you have a mobile phone signal to use this option. We regret that you cannot use Vodafone because they don’t play fair with us.

  • Visa debit cards
  • Visa and Mastercard credit cards (outside the UK). Credit cards cannot be used in the UK as from April 2020.
  • Paysafe card

It is a pre pay option with over 650,000 outlets worldwide. You can pay in cash over the counter and redeem the voucher code online. You can find your nearest outlet here https://www.paysafecard.com/en-gb/buy/

Trustly Instant Deposit

It uses the same as a bank transfer. Simply log in to your bank account through Trustly (you must be logged in and, in our cashier,) and you can then transfer a deposit directly into your player wallet. Once set up its very easy to do it again.

Skrill

It is like an e-wallet. You create an account with Skrill and then add your funding source. Once set up you can use your Skrill account to make deposits here and for many other places when you see the sign.

 

Future options coming soon include:

  • Apple Pay
  • Google Pay
  • Amazon Pay and
  • Visa direct
Are my payment details secure?
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Security is our main priority. We’re licensed by UK Gambling Commission and Alderney Gambling Commission, who regulate us to make sure we’re protecting your information and keeping you safe.

We are registered with the ICO and GFIS. We are bound by GDPR.

We use SSL data encryption, meaning your information is sent securely.

Our payment methods are also PCI compliant, so your card details are protected to the highest security standards.

We are regularly checked to make sure that we maintain this standard.

All card payments are encrypted, meaning your details are converted into a secret code to stop anyone else from understanding them.

For more information, read our privacy policy.

We offer Medium protection for funds that we hold on account for you. This means that we receive your funds in a separate ‘Client Account’. In addition, we operate an insurance policy that covers the amounts due to players.

These funds are payable to players. This means that steps have been taken to protect customer funds

How do I add a card?
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Adding a payment card is easy.

  1. Go to the wallet/cashier
  2. Select More options
  3. Select the “Card” option

There you can then add the amount, cardholder name your card number, expiry date and security code (CVV).

  1. Select Deposit and we’ll do the rest

Please note that in some countries we use the banks own 3D secure process for extra security.

If you have any problems whatsoever, you can always contact our Support team and they will be happy to assist you.

 

How do I remove a card?
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Please contact our Support team and they will be happy to assist you.

What happens if my card expires?
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If your card expires, we will endeavour to remind you in advance.

If it has already expired, we will endeavour to remove the details so that you can add a new card.

If you try and use an expired card, then the deposit will be rejected.

If you have any problems whatsoever, you can always contact our Support team and they will be happy to assist you.

Can I use someone else’s card?
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It is against the law and our terms and conditions to use someone elses card. All payments must be under your name.

This will narrow down any potential errors.

If you have any problems whatsoever, you can always contact our Support team and they will be happy to assist you.

How will it show on my bank statement or mobile phone bill?
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It should appear as Small Screen Casinos or Free Daily Spins.

In the case of mobile billing it may appear as a 5-digit short code.

After each deposit we will always send you a free SMS / text message to confirm the amount deposited.

If you didn’t make a deposit, then you must contact our Support team and they will be happy to assist you.

 

I can’t seem to deposit using my mobile?
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There could be a whole host of different reasons.

The most common reason, however, is that you have reached a spending cap that the mobile network has issued.

Or there is insufficient credit on your account.

There isn’t much we can do about this except off you an alternative deposit option.

In some rare cases where numbers have been ported or recycled, the network operator may have a block on that number.

In any case, please let us know and our Support team and they will be happy to assist you where they can.

Why do I need to deposit?
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To play at Free Daily Spins you need to enter a valid payment method and deposit to enjoy your favourite games.

The only exception is our daily free roll tournament which does not require a deposit.

What is the minimum I can deposit?
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The minimum deposit is £ / €3.00 using a card.

For mobile it’s £5.00. Currently Mobile billing is only available in the UK.

What is the maximum I can deposit?
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For mobile, there are caps in place issued by your mobile network.

Generally, it’s £240.00 per calendar month (UK) and this resets on the 1st of every month.

For card and other options, there are no limits as long as you can afford it

We may ask you to prove your source of income/wealth because we are required to by law. Just be aware.

I want to cancel my deposit?
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You cannot cancel a deposit, but you can our Support team and they will be happy to assist you.

Where can I see my transactions and History?
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All of this information is contained in the Account Information section, which you will find in the Main Menu after you have logged in.

If you need anything else, you can always contact our Support team and they will be happy to assist you.

How do I withdraw my money?
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You can withdraw anything over £/€ 20.00.

  1. Go to Cashier / Wallet
  2. Select Withdraw and
  3. Follow the instructions shown on the screen.

We will need up to date ID from you.

When it’s processed we will send you a free SMS / text message to tell you it’s been processed.

All processed withdrawals should appear in your bank account within 1-5 days. There is a nominal £/€ 1 fee per withdrawal.

If you have any problems whatsoever, you can always contact our Support team and they will be happy to assist you.

Why hasn’t my withdrawal gone through?
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There are a few reasons your withdrawal may not have made it to you:

  • We can’t process any withdrawals to accounts that haven’t been verified
  • You may have not successfully requested a withdrawal (check your account ID requirements)
  • You may have cancelled it (check your account at The Phone Casino)
  • There hasn’t been enough time from us sending it to the bank processing it back to your account.

If you have any problems whatsoever, you can always contact our Customer Services / Support team and they will be happy to assist you.

Offers / Promotions and BonusesOffers / Promotions and Bonuses
100 free spins every day
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Your 100 free spins are on [Mr. Wonga] and you can find this game at the base of the logged-in lobby.

For more information on the daily tournament and the rules click here.

No Playthrough / Wagering, is that true?
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Yes, it is!

If we give you:

  • real free money spins,
  • real money free entries or
  • free cash

then you can play them and keep them when you win or withdraw them (in the case of cash). No restrictions!

When you make a deposit because of the law and money laundering regulations, we cannot allow you to withdraw it immediately, without first asking you some questions.

Our Customer Services team will assist you to withdraw funds deposited by accident.

Our only slight exception is if you use a deposit match offer. If you select a deposit match offer, unlike all other online casinos, Free Daily Spins only gives you real money free rewards, therefore, you must also play through the associated deposit at least once to be able to withdraw the deposit and associated winnings. We think that’s only fair.

Where can I find my Free spins?
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There are 2 types of free spins.

The 100 free spins in the daily tournament can be found on Mr. Wonga at the base of the logged in lobby.

For real money free spins there is a banner that shows you where your free spins are.

If it’s not displaying properly you can always contact our Support team and they will be happy to assist you.

Welcome offer
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When you complete your registration, you may be presented with a welcome offer.

It’s not compulsory to take up the offer, so if it doesn’t take your fancy, then you can decline the offer.

Offers and promotions
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We have loads and loads of real money, deposit match offers just for you.

You get to keep what you win, no playthrough.

You’ll find all of them in the Main Menu under Offers and Promotions.

All the offers are only valid when you make a card deposit.

Once you have made a successful deposit the free spins banner will direct you to your free spins on your chosen game.

You can only redeem one offer at a time, but you can redeem as many offers as you like on any game you like.

Terms and conditions apply.

Why didn’t I get my free spins, even though I deposited?
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There is a certain sequence that must be followed:

  1. Accept the offer
  2. Make the deposit, immediately based on the amount shown.

If you deposit more than the amount shown or leave the page that you are directed from but later deposit through the cashier, then we can lose track of what to award and on what bonus.

We are working to make it a bit more seamless so please bear with us if you encounter a problem.

In those rare circumstances please contact our Support team and they will be happy to assist you and award any free spins as necessary.

Mobile verificationMobile verification
How do I verify my mobile number?
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This is done as part of the sign-up process so that you can use the Mobile deposit option.

After a period of time and on change of a mobile number, you will have to re-verify either by replying to the free SMS / text message that we send you or by inputting the verification code that we send you, into the boxes on the mobile deposit page.

After you have done that (for obvious security reasons), you are good to go.

The only limitations placed on you are by the Mobile Networks.

You can always contact our Support team and they will be happy to assist you.

Game PlayGame Play
Where can I see my gaming history?
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You can see all your relevant history in the account Information page, which is in the Main Menu once you log in securely.

What is a Random Number Generator?
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Random Number Generator, or RNGs are used on casino and bingo sites to make sure that all games are fair.

They are tested by independent testing houses before they can be used.

It’s a device that generates a random result every time you spin or play bingo. This is to make sure that our games of chance are exactly that, meaning the result can’t be manipulated or predicted. Each individual spin or game has its own unique result generated.

Are your games fair?
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Yes they are fair!

Every game that we offer has what is called an RTP (a Return to Player percentage/amount).

That determines what pay-out the game will make over a period of time.

Alongside that, each game has a volatility. The more volatile the game is (in the case of slots), the fewer smaller wins you will see but you will see bigger wins when you hit a winning combination.

Lower volatility games offer small wins more frequently.

Think of it as a boat ride on big waves vs a boat ride on a lake.

 

Before any game can be offered to you, it must:

  1. Meet certain design criteria (it must have certain functions and features)
  2. Be tested over millions and millions of outcomes to make sure it works properly and as designed and to demonstrate it is random.
  3. Be tested independently by a testing house to the standards issued by the Gambling Commission; and
  4. Be then certified as fit to play.

This is all so you can be sure that when we give you a game, that it works as they should do.

We also monitor the games on a monthly basis to make sure that they are working properly.

Every result is recorded so that we can check back if we need to.

So if you have any questions about game play and pay out, please our Support team and they will be happy to assist you.

Responsible GamingResponsible Gaming
What is Responsible Gambling?
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Responsible Gambling is our promise to you that we’ll make sure everything we offer is of a high standard and stops you from developing any unhealthy gambling habits.

Some tools we use to promote Responsible Gambling include:

  • Deposit Limits
  • Reality Checks
  • Time-Out
  • Self-Exclusion

If you ever feel you’re losing control and chasing your losses, feel free to contact our Support team to find out what the best option is for you.

For more information, visit our Responsible Gambling page.

Help is always at hand with our Support team and they will be happy to assist you.

What happens when my self-exclusion is over?
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Once your self-exclusion is over, you’ll need to wait 24 hours before you can contact our support team to gain access to your account.

What is GamStop?
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You can choose to be excluded for six months, one year or five years.

Once you’ve chosen, you’ll be unable to login to any UK certified gambling site.

If you try to login or register again using your details, your login or registration will be blocked.

Is GamStop available for all gambling sites?

Currently, GamStop can only exclude you from UK online gambling companies that are registered.  The law changes in April 2020 to make it compulsory.

What happens when my self-exclusion is over?

Once your exclusion is over, you’ll need to tell GamStop to remove it, they don’t do it automatically. It will then go through the relevant process. After this is done, you can contact your chosen sites to reactivate your account.

If you’d like to register or find out more, head to: gamstop.co.uk

I think I might have a gambling problem, what do I do?
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If you feel like you’re gambling too much or you’re chasing your losses, there are two companies we recommend contacting for help:
• BeGambleAware
• GamCare

We also advise that you consider registering with the national self-exclusion scheme, GamStop.

Help is always at hand with our Support team and they will be happy to assist you.

Register today!

NO Deposit Required
Register

Something went wrong!

We haven’t been able to verify your address details.

The requires all Casinos to carry out Customer Due Diligence at certain intervals. As such, you are required to update your address details on this occasion.

To continue and access your account, we now require you to email us with proof of your address.

Please EMAIL one of the following documents to our Customer Support team:

  • 1. Utility Bill
  • 2. HMRC/Council Letter
  • 3. Bank/Credit card statement

The document cannot be older than 3 months from today's date and it

MUST be a complete document showing your name, address and the date of the document.

Internet downloaded documents are also acceptable in a pdf form.

The following CANNOT be used: Mobile Phone or Satellite/Cable TV bills.

Once our team have reviewed your documents they will be encrypted and stored within our secured server.

We do not pass any of your personal details to any third party marketing company.

Please email your proof of address as outlined above to support@smallscreencasinos.com or use the submit button below. Please include your mobile number or account ID.

Support hours are outlined in full here.

Documents will be processed as a priority.

This message will display until your details have been verified.

The requires all Casinos to carry out Customer Due Diligence at certain intervals. As such, you are required to update your address details on this occasion. Please fill in the fields below to access your account.

Always Play Responsibly

To revise any of your play limits at any time just look for the Responsible Gaming links at the footer of the page or in the Main Menu under Know Your Limits.

Also please do not hesitate to contact us or use the help links provided, if you need any further help or assistance.

You are seeing this message because you have hit a standard limit or because you have changed a particular set limit, a number of times.

Please note: Restrictions on your play can be set at any time from within the main menu.

You can limit play, deposit, losses or wins.

You can even set reminders to tell you how long you have been playing for.

Remember gambling should be fun and you should always play within your means.

By clicking confirm you acknowledge that you have understood you are in control of your gambling

Are you aware you have hit certain limits or that you changed certain limits again and again?

Are you aware that Customer Services are here to assist you if you need help?

Are you aware of your current limits and how you can change them?

Are you in control of your gambling?

Indicate the extent this statement applies to you and your gambling over the last three months.

Data Protection and updates

Data protection laws mean that we need the OK from you to keep you protected and to keep sending you news and updates about great things that are coming up, such as;

 First play of our latest games, casino products and innovations

 Exclusive cash and prize giveaways

 Fantastic exclusive bonuses and rewards designed for you

Simply click the button below to choose how you’d like us to keep you updated. Just give us the go ahead and we’ll keep you in the loop.

If you change your mind in the future you can withdraw your consent at anytime by using the stop or unsubscribe option in the message you receive.

To find out more about how we use and protect your personal information as well as your rights, please see our privacy policy.

VERIFICATION

In order to complete your verification and to process any withdrawal, we require you to upload one of the documents from the list below. This helps us confirm we are paying the right person and protects our players against any authorised use of their account.

Once received, your ID is encrypted and stored within our secured server. We do not pass any of your details to any third party marketing company.

Opening hours are outlined in full on the support menu. Documents will be processed as a priority.

Please email to support@smallscreencasinos.com a copy of your;

  • Driving license
  • Passport
  • National Identity Card
  • Biometric Residence Permit

Great NEWS

It looks like you already have an account with us. The reference number is please either email us or call us on

Please update your mobile number.

In order to continue, we need to validate your current mobile number.

Please enter your mobile number as well as your current pin/password and then select UPDATE to save the changes.

We'll send you a free SMS to validate your mobile number later on.

If you think this message is displaying in error, please click the customer services link at the bottom.

Customer services

 ATTENTION REQUIRED

Congratulations, Free Daily Spins is giving you £200.00 in real cash with no restrictions.

You are seeing this message because you are a valued and VIP customer.

Under the terms of its license, the Gambling Commission requires that Free Daily Spins request additional information from its VIP customers to meet its licensing obligations.

Free Daily Spins UK license number 00-039397-R-319363-002

All UK regulated, online casinos must abide by the regulations issued by the Gambling Commission and as such, you are requested to provide additional information so that Free Daily Spins can meet the Gambling Commission’s requirements for:

  • Prevention of money laundering and combating the financing of terrorism; and
  • Social responsibility regulations.

Customer actions:

In order, to claim the free £200.00 cash and to remove this marker from your player account, you are required to provide one or more of the following types of documentation:

  • Copy of a recent p60;
  • Copy of a recent pay slip;
  • Copy of any other source of income (i.e. your company’s latest accounts, income letter from the government etc);
  • Copy of your most recent tax return payment (if self-employed).

Please email these documents to:

support@smallscreencasinos.com

Our team will review your submission and aim to reply to you within 24 hours.

This message will remain in place until the documents have been accepted and you will be notified immediately when this notice has been lifted.

Thank you for your co-operation

The support team is on hand to assist you with any questions you may have. For support click here

 Documents are encrypted & stored securely. Your information is NEVER shared with third party marketing companies.